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FREQUENTLY ASKED QUESTIONS

  • How much does a new Wheelie Good Firewood bin weigh?
    Our bins weigh approximately 85kgs when full and are easy to manoeuvre on all surfaces such as grass, pavements, and gravel.
  • What species of wood do Wheelie Good Firewood sell?
    Our species of wood is 100% Alder which comes with minimal or no bark resulting in a cleaner product and less mess in and around your house.
  • How many logs are in a Wheelie Good Firewood bin?
    The amount of approximate count of logs within our bins are 100 - 120, however, this is inaccurate way to calculate logs as they are all different sizes. Regardless of the count of logs you will always be guaranteed a delivery of 240 litres.
  • How do I order a refill of kiln-dried Hardwood Logs from Wheelie Good Firewood
    Once you have used your Kiln Dried Hardwood Logs and would like a new load, just let us know. We will come and collect your old bin and replace it with a clean full bin, you only pay for the logs from now on. Click here to order a refill bin.
  • Do I need to make sure my Wheelie Good Firewood bin is empty before a refill?
    Yes, please ensure your bin is totally empty of logs before we come to collect it.
  • Is the Wheelie Good Firewood bin mine to keep?
    Yes, there is no obligation to purchase from Wheelie Good Firewood again, however, we are confident that our bin offers convenience and quality as well as value for money.
  • What happens if I move and no longer need the Wheelie Good Firewood bin?
    Congratulations on your new home! The good news is that we offer a buy back service. Simply let us know that your Wheelie Good Firewood bin is no longer needed, we will arrange a convenient time to collect it. We will transfer the current market value (currently £85 back to you) within 24 hours.
  • How big are the Wheelie Good Firewood logs? Will they fit in my stove?
    All our logs are 25cm long (within a few mm), and are of a varied size. None of the Wheelie Good Firewood logs are overly sized and will fit in 99% of all UK stoves.
  • I am really happy with your Wheelie Good Firewood service, do you offer a referral programme?
    We are pleased that you enjoy our service and always reward loyalty. We offer an unlimited 25% off your next Wheelie Good Firewood bin refill and for every customer that you recommend to Wheelie Good Firewood, they also 25% off their next refill too! Please see here for more information.
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